Privacy Policy

About LiveLife Company

LiveLife Company is a medical spa and aesthetic wellness center located at 2624 West Tennessee Street, Tallahassee, FL 32304. We provide a range of medical aesthetic services including injectables, laser treatments, body contouring, skincare, and wellness therapies.

This Privacy Policy describes how we collect, use, store, and protect personal and health information for our patients and website visitors, in compliance with HIPAA and applicable Florida and federal laws.

Information We Collect

• Personal Identification — Name, date of birth, email, phone number, and mailing address.
• Health & Medical Information — Medical history, treatment records, medications, and health conditions relevant to services provided.
• Appointment Data — Booking history, consultation notes, and treatment preferences.
• Payment Information — Processed securely through PCI-DSS compliant payment processors.
• Communications — Messages, emails, and interactions with our team via phone, SMS, or social media DMs.
• Technical Data — IP address, browser type, device, and pages visited on our website.
• SMS Consent — If you opt in to receive appointment reminders or promotional texts.

HIPAA Notice of Privacy Practices

As a medical spa providing health-related services, LiveLife Company complies with the Health Insurance Portability and Accountability Act (HIPAA) with respect to Protected Health Information (PHI).

• Your PHI will be used and disclosed only as permitted by law and as described in our full HIPAA Notice of Privacy Practices.
• You have the right to request our complete HIPAA Notice of Privacy Practices at any time.
• We maintain appropriate administrative, physical, and technical safeguards to protect your PHI.
• We will notify you in the event of a breach of your unsecured PHI as required by law.

How We Use Your Information

• Schedule appointments and manage your patient account.
• Provide medical aesthetic treatments and follow-up care.
• Send appointment reminders, aftercare instructions, and health updates.
• Process payments and issue receipts.
• Send promotional offers and newsletters (with your consent).
• Improve our services, website, and patient experience.
• Comply with legal, licensing, and regulatory obligations.

Sharing Your Information

LiveLife Company does not sell personal or health information. We share data only as follows:

• Treating Providers — With physicians, nurses, and aesthetic specialists involved in your care.
• Referral Partners — With physicians or specialists if a referral is medically appropriate, with your consent.
• Service Providers — Booking, payment, and email platforms under confidentiality agreements.
• Legal Authorities — When required by law, court order, or applicable health regulations.

Cookies & Tracking

• Essential Cookies — Required for booking and site function. Cannot be disabled.
• Analytical Cookies — Track anonymized site usage to improve patient experience.
• Marketing Cookies — Serve relevant ads. Enabled only with your consent.

Data Retention

• Medical records: minimum 7 years per Florida Department of Health requirements (longer for minors).
• Billing records: 7 years per IRS and state requirements.
• Website analytics: 26 months.
• SMS consent records: duration plus 4 years.
• Marketing opt-ins: until revoked or 3 years, whichever is sooner.

Your Privacy Rights

• Access — Request a copy of your personal or health information.
• Correction — Request corrections to inaccurate records.
• Restriction — Request restrictions on certain uses of your PHI.
• Confidential Communications — Request communications be sent via specific means.
• Opt-Out of Marketing — Unsubscribe from emails or SMS at any time.
• File a Complaint — You may file a complaint with HHS Office for Civil Rights if you believe your HIPAA rights have been violated.

Data Security

• SSL/TLS encryption across all web pages and intake forms.
• HIPAA-compliant electronic health record (EHR) systems.
• PCI-DSS compliant payment processing.
• Access controls and staff confidentiality agreements.
• Regular security assessments and staff privacy training.
• Breach notification procedures per HIPAA Breach Notification Rule.

Changes to This Policy

We may update this Privacy Policy periodically. Patients will be notified of material changes via email or in-office notice at least 15 days before changes take effect. The updated date above will reflect the most recent revision.

Contact Us